Warranties

We are proud of the quality and workmanship of our windows and patio doors and want you to be satisfied with them. We are pleased to offer you the following Transferable Lifetime Limited warranty on our products for materials and workmanship from the date of installation at no additional cost to you! Of course, as you would expect, our warranty does not cover normal wear and tear, or damages resulting from misuse, abuse, neglect or improper maintenance, and alterations or damages caused by others.

Unit Components

Warrants to the original single-family homeowner that products manufactured by our manufacturer will be free of defects in parts and workmanship under normal use and service for as long as you own and reside in the home in which the products were installed.

Insulated Glass

The insulated glass portion of the window is warranted not to “fail” for a period of thirty years from the date of purchase. A “failed” unit is one that develops a significant obstruction of vision resulting from a moisture film formation or dust collection between the interior glass surfaces of the unit caused by failure of the hermetic seal. Small marks, scratches and spots which do not exceed company standards or federal government specifications DD-G-451D or ASTM C1036 Standard Specification for Flat Glass, do not make insulated glass units defective.

Insulated Glass Warranty Coverage

Should the glass fail after 15 years as a result of defects described above, then Atrium Windows and Doors will charge you a fixed percentage of the company’s selling price for insulated glass at that time, according to the following schedule. Years!Required Payment Percentage 0-15 0% 16-25! 25% 26-30! 50%

Transfer of Warranty

This warranty is transferable one time only by the original single family homeowner to a successor owner of the property. If this warranty is transferred, it will remain in effect for 10 years after the date of the transfer or to the conclusion of the original warranty, whichever comes first. Atrium must receive written notice of the transfer of title to such property within thirty (30) days after the date of transfer of ownership, and a certified check in the amount of $50.00 to cover handling costs. Failure to timely furnish such notice and payment to Our manufacturer will result in the immediate termination of the warranty coverage.

Repair Procedure

This warranty is limited to our manufacturer, at its option, repairing and/or replacing defective parts (color matching not guaranteed) in lieu of repair or replacement. in its sole discretion, reserves the right to refund the amount paid by the original single-family homeowner for the window product (excluding installation cost).

Product Changes

Our manufacturer reserves the right to discontinue or change any product it manufacturers. If the part or component of the product originally installed is not available and Atrium determines to make replacement, Atrium shall have the right to substitute such part or component designated by Atrium to be of equal quality and price.

Commercial Applications

If our manufacturer products are installed in non-owner multi-family occupied dwellings or used for commercial purposes such as schools, churches, government owned structures, office buildings, etc., then this warranty will be limited to 10 years.

ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WILL EXPIRE WITH THE TERM OF THIS LIMITED WARRANTY. ATRIUM EXCLUDES ANDWILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR OR REPLACEMENT OR REFUND OF ACTUAL PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

 

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation of the duration of an implied warranty.

This limited warranty is only applicable in the USA. This limited warranty gives you specific legal rights, and you may also have other rights, which may vary, from state to state.

This limited warranty may not be changed or modified by any representative of the manufacturer or its distributors or dealers.

Condensation, Mold & Mildew

Condensation on the glass surface is a natural result of excess moisture in the house and does not indicate a defective product or faulty installation. Maintaining proper household humidity levels may prevent problems such as mold, mildew and related health risks. In no event shall Atrium be liable for any damages, including special, incidental or consequential damages, resulting from condensation, mold or mildew.

IF YOU BECOME AWARE OF PERSISTENT CONDENSATION ON YOUR WINDOWS, YOU SHOULD TAKE IMMEDIATE REMEDIAL ACTION TO PREVENT WATER, MOLD AND/OR MILDEW DAMAGE TO YOUR PROPERTY AND POTENTIAL HEALTH RISKS.

Color

Color change due to normal weathering is excluded from this warranty. Normal weathering is defined as any exposure to ultraviolet (sun) light, weather and atmospheric conditions which will cause any colored or painted surface to fade, darken, chalk or acquire a surface accumulation of dirt or stains. The severity of these conditions depends on air quality, location of your home and other local conditions.

Damage Related Exclusions

  • Improper installation, use or maintenance
  • Product failure or damage due to improper installation or modifications including: adjustments or corrections due to improper installation
  • Failures due to product modifications or window shading devices (e.g., glass tinting, security systems, improper painting or staining, insulated window coverings, etc.)
  • Units improperly assembled and/or improperly mulled by others
  • Water infiltration other than as a result of a defect in manufacturing, materials or workmanship
  • Glass or metal damage caused by others (e.g., brick wash, sanding or improper washing, chemicals or airborne pollutants such as salt or acid rain). Corrosion- resistant hardware is available for installations exposed to salt water or acid rain
  • Delivery damage by companies other than Our manufacturer • Accidents or Acts of God
  • Normal wear and tear

General Exclusions

  • Tarnish, corrosion or discoloration of hardware finishes
  • Screens are not covered under the warranty
  • Special glazing – contact us concerning the limited warranty for special glazing
  • Caulking is a maintenance responsibility of the homeowner after installation and is not covered under the warranty

Labor Related Exclusions

  • Labor is NOT included in any portion of this warranty
  • Replacement of sash panels, glass or other components
  • Removal and disposal of defective product
  • Painting or staining of repaired or replaced product, component, trim or other carpentry work that may be required
  • Service trips to provide instruction on product use